I'm a Design Researcher in the Fjord London studio, currently working on the digital transformation of a retail brand based in the UK. Over the last year and half, I have worked with the following clients: 

leading retail bank (client name undisclosed)
Samsung
Pearson Education
Kingfisher
National Health Services
HSBC

Most of my work in Fjord London is at the intersection of design research and service strategy. Here's a piece of work that involves the behavioural segmentation within the home improvement category, which has helped frame the narrative behind a retail brand currently undergoing digital transformation: DIY Modes.

For a more detailed breakdown of my work across clients, please download my cv/resume by hitting the below button. Enjoy!